Wise Dental respects your privacy and is committed to protecting the personal and health information of our patients and website visitors.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact our practice or receive dental services from us.
We handle personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records and Information Privacy Act 2002 (NSW), where applicable.
The information we collect depends on how you interact with Wise Dental. We may collect personal information including:
As a dental practice, we may also collect health information necessary to provide appropriate dental care, including:
We only collect information that is reasonably necessary for our activities or where collection is otherwise permitted or required by law.
We generally collect personal information directly from you. This may occur when you:
Where appropriate and permitted, information may also be obtained from another healthcare provider, specialist, diagnostic service, parent, guardian or authorised representative.
Wise Dental may use your personal and health information to:
We will not use health information for unrelated purposes unless you have provided appropriate consent or the use is otherwise authorised or required by law.
Your information may be disclosed where reasonably necessary for your dental care or the operation of our practice. This may include disclosure to:
We may also disclose information where required or authorised by Australian law.
We do not sell patient personal or health information.
When you submit an enquiry, appointment request or other form through the Wise Dental website, we may collect the information you provide, including your name, telephone number, email address and details of your enquiry.
Please avoid providing unnecessary sensitive medical information through general website enquiry forms.
Information submitted online may be used to respond to your enquiry, arrange an appointment or provide the information you have requested.
We may send appointment reminders, practice information or other communications relating to your dental care.
Marketing communications will only be sent where permitted by law and where any required consent has been obtained.
You can ask us to stop sending marketing communications at any time by contacting the practice or using the unsubscribe facility provided with the communication.
Opting out of marketing will not prevent us from contacting you when reasonably necessary regarding your appointments, treatment or ongoing dental care.
Wise Dental takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be maintained electronically and, where applicable, in physical records.
Security measures may include appropriate access controls, secure practice management systems, password protection, staff privacy procedures and other administrative and technical safeguards.
Access to patient information is restricted to authorised personnel who require it to perform their duties.
No method of electronic storage or internet transmission can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the nature of the information we hold.
Some technology, cloud hosting, software or service providers used by the practice may store or process information outside Australia.
Where personal information is likely to be disclosed to an overseas recipient, we will handle that disclosure in accordance with applicable Australian privacy requirements.
Where practicable, information about relevant overseas locations can be provided by contacting the practice.
You may request access to personal or health information Wise Dental holds about you. Requests should be made directly to the practice.
We may need to verify your identity before providing access to protect your privacy and the confidentiality of your dental records.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will provide an explanation where required.
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect or has changed, please contact us and request that it be updated.
We may take reasonable steps to verify the requested change before updating our records.
Patient records are retained and managed in accordance with applicable legal, professional and regulatory requirements.
When personal information is no longer required and there is no legal or professional requirement for it to be retained, it will be securely destroyed or de-identified.
If you have a question about this Privacy Policy, or would like to access or correct your information, please contact the practice.
Your trusted dentist in Sutherland Shire, providing
comprehensive general, cosmetic, and
emergency dental care for individuals and families.
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Privacy Policy
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